Wish King Casino Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal information when you use Wish King services in Canada. We respect your privacy and describe here the categories of data we process, why we process it, how we keep it safe, and the choices available to you. This policy applies to accounts, gameplay activity, payments, and communications with our support team.
Types of data we collect
Personal data
We collect information you provide when registering or verifying your account, including name, date of birth, address, email, phone number, and government-issued ID when required for verification. We also keep records of communication with our support team and any documents you upload to complete KYC or withdrawal checks.
Technical data
Technical data includes IP address, device and browser details, operating system, and location data derived from your IP. We also log user activity on the site such as pages visited, game sessions, and timestamps to maintain service quality and detect fraud.
Transactional data
Transactional data covers deposits, withdrawals, payment method details (tokenized where possible), transaction history, and any bonus or promotion activity. We retain ledger information necessary to process payments and comply with anti-money-laundering obligations.
How we use your information
We use personal and technical data to operate accounts, process payments, perform identity checks, prevent fraud, and provide customer support. Transactional data is used to settle bets, process withdrawals, and produce transaction records. We may also use anonymized or aggregated data for service improvements and analytics.
Data protection practices
We protect data using industry-standard measures such as HTTPS/TLS encryption for data in transit and access controls on our systems. Access to personal information is limited to authorized staff and third-party providers that need the data to perform their services. We store documents and backups on secure servers and regularly review our security practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember language and currency preferences, keep you logged in, analyze site performance, and support personalised settings. Third-party service providers may set cookies for analytics and marketing. You can manage cookie preferences in your browser or through our cookie settings on the site.
User rights
Canadian users have the right to access the personal information we hold, request correction of inaccurate data, and request deletion where retention is not required for legal or regulatory reasons. You may also object to certain processing or request restriction of processing in specific circumstances.
Access, correction and deletion
To request access, correction, or deletion, contact our support team. We will verify your identity before fulfilling requests and respond within a reasonable time. Some information may be retained to comply with legal obligations, resolve disputes, or maintain account records.
Information sharing and third parties
We share information with payment processors, identity verification services, analytics providers, and regulatory or law enforcement bodies when required. All third parties operate under contractual obligations to protect personal data and to use it only for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. If you have questions about this policy or our practices at WishKing, please contact [email protected].