User Privacy Policy

This Privacy Policy explains how we at Wish King collect, use, store and protect the personal information you provide when using our online casino services in Canada. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can control it. This page covers the main categories of information we collect and the rights you have regarding that data.

Types of data we collect

Personal data

When you register an account or verify your identity we collect personal information such as your full name, date of birth, address, phone number, email address, and government-issued ID where required for verification. We also keep account credentials, communication preferences and records of interactions with our support team.

Technical data

We collect technical information to run and secure the service. This includes your IP address, device identifiers, browser and operating system details, geolocation where needed for legal checks, and log data related to your activity on the site.

Transactional data

Transactional data covers payment and play activity. This includes deposit and withdrawal records, payment method information, bet and game history, bonuses claimed, and any records required for anti-money laundering and fraud prevention.

How we use your information

We use personal and technical data to provide and improve our services, process deposits and withdrawals, verify identity, prevent fraud, comply with legal and regulatory obligations, respond to support requests, and send service-related messages. Transactional data is used for account management, payment reconciliation and responsible gambling monitoring.

Data protection practices

We protect information with technical and organisational measures such as encryption in transit, secure access controls, and regular security reviews. Access to your personal data is limited to authorised personnel and third-party service providers who need the data to perform their services. We also carry out routine monitoring to detect and respond to security incidents.

Cookies and tracking technologies

We use cookies and similar technologies to maintain your session, remember preferences, analyse site performance and personalise content. You can manage cookie settings through your browser or within our site tools. Third-party analytics and advertising partners may also place cookies in accordance with their own policies.

User rights

You have the right to access, correct, or request deletion of your personal information, subject to our obligations to retain certain records for legal and regulatory reasons. You can also object to or restrict certain processing and request portability of data where applicable. To exercise these rights contact our privacy team.

Access, correction and deletion

To access or correct your information log into your account or contact support. Requests to delete data will be handled in line with legal requirements and our record retention obligations; where deletion is possible we will act within a reasonable time and confirm the outcome.

Information sharing and third parties

We share data with service providers that support payments, identity verification, fraud prevention, analytics and customer support. We may also disclose information in response to lawful requests by public authorities or to protect our rights and the safety of users. All third parties we work with are contractually required to protect your information.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email or account message. Continued use of our services after changes are posted means you accept the updated terms.

For privacy requests or questions contact [email protected].