Responsible Gambling Policy

At Wish King we take responsible gambling seriously. We want you to enjoy play while keeping control of your time and spending. This page explains the protections and tools available to help you manage your account, recognise risky behaviour, and find professional support when needed.

Player protection principles

We design our services around player safety and controlled play. We monitor account activity to identify unusual patterns and offer practical options that let you limit spending and session length. Our approach is non-judgemental and focused on reducing harm while preserving a positive, transparent relationship with players.

Activity-control tools

Deposit limits

You can set daily, weekly, and monthly deposit limits in your account settings. Limits take effect immediately for decreases; increases may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. Once a loss limit is reached, further wagering is blocked until the limit period resets or you change the settings following the standard waiting procedures.

Time limits and session reminders

Set session time limits and enable reality checks to receive periodic pop-ups that show time played and net results. These reminders help you stick to planned play sessions and avoid extended sessions that can lead to harm.

Account breaks and self-exclusion

If you need a break, choose a temporary account suspension or a longer self-exclusion period from the responsible-gambling section. Self-exclusion options range from short cooling-off periods to permanent account closure. To reactivate an account after self-exclusion you may be required to contact support and complete any necessary verification steps.

Signs of problematic behaviour

Watch for signs such as chasing losses, increasing deposit amounts, neglecting responsibilities, hiding activity from family, or using gambling to cope with stress. If any of these apply, consider using limits or self-exclusion and seek independent support.

Tips for maintaining control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule short session times, avoid playing when stressed or under the influence, and keep banking and entertainment funds separate. Regularly review your play history to stay aware of patterns.

Professional help and support organisations

If you or someone you know needs help, contact provincial gambling support lines, national services such as Gamblers Anonymous, or a local counselling service. For account changes or to request self-exclusion, contact our team at [email protected]. If you need urgent assistance, reach out to local health services or emergency contacts in your area.

If you require help setting controls at WishKing or want to discuss safer gambling options, our support team is available to assist without judgement.