Response Time
Need help? The Wish King support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out via live chat, email or phone for help with deposits, withdrawals, KYC documents or navigation on desktop and mobile. Our agents aim to respond quickly and can escalate account matters when required to get you back to playing with minimal delay.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat: instant replies; email replies within 12–24 hours |
| General Enquiries | [email protected] - General enquiries and licensing questions; typical response within 24 hours |
| Affiliate Enquiries | [email protected] - Affiliate program and partner requests; allow up to 48 hours for a reply |
| Phone | +1 416 358 7421 - Phone support for urgent account matters; available Mon-Fri, 09:00-18:00 ET |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET; Phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and your current contact details to avoid processing delays. Providing account ID, a brief description, and any attachments speeds up resolution. Expect a response within 24-48 hours.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team typically responds to inquiries within one business day. Simple questions and account requests are usually handled fastest, while issues requiring verification, payment checks, or security reviews may take longer depending on their complexity. If your request needs extra time, we’ll keep you updated on progress and expected timelines so you know when to expect a final reply.
Feedback
Have thoughts on the site? We welcome feedback, suggestions, or ideas to make the experience better for Canadian players. Send us a quick note about layout, payments, games, or anything else. We review every message carefully and use feedback to prioritize fixes and new features. Your input helps us improve the service and keep the site easy to use.