User Terms and Conditions

This page sets out the terms and conditions that govern your use of Wish King’s online casino services in Canada. It explains the relationship between us and our users, the rules that apply when you open and operate an account, and the steps we may take to protect players and the integrity of the platform. By registering or using our services you agree to these terms, together with any additional rules that apply to specific promotions, games, or payment methods.

Account responsibilities

Account holders are responsible for keeping login details secure and for all activity that occurs under their account. You must provide accurate, complete and up-to-date personal information. We may suspend or close accounts where there is evidence of fraud, unauthorised access, multiple accounts, or breach of these terms. You may request account closure or set temporary account limits through your account settings or by contacting support.

Account security

Do not share passwords or verification codes. If you suspect unauthorised access, contact support immediately. We may require password resets, additional verification or temporary suspension to protect funds and personal data.

Verification and KYC

We require identity verification before processing withdrawals or where transactions trigger risk checks. Verification typically includes government-issued ID, proof of address and payment method confirmation. Accounts may remain restricted until required documents are provided and verified.

Eligibility requirements

To use Wish King you must meet the minimum legal age in your province and be located in a jurisdiction where our services are permitted. Individuals subject to local prohibitions on online gambling are not eligible. One account per person, household, or address is permitted unless otherwise approved by us.

Acceptable platform use

Users must not engage in activity that harms the site or other players, including collusion, use of bots, chargeback abuse, or attempting to bypass geo-restrictions with VPNs. Responsible use is expected; we reserve the right to limit or close accounts for behaviour that constitutes abuse or puts the platform at risk.

Bonuses and promotions

All promotions are governed by specific promotional terms published with each offer. Bonuses may carry wagering requirements, game contribution restrictions and maximum cashout limits. We reserve the right to refuse, withdraw or alter promotions and to withhold bonus funds and winnings where we suspect abuse or non-compliance with promotional rules.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Deposit availability depends on the chosen method. Withdrawals are subject to verification, applicable limits and any anti-money laundering checks. Processing times and any third-party fees vary by payment provider.

Dispute resolution

If you have a complaint, contact our support team so we can address it promptly. We will investigate disputes in good faith and aim to resolve them fairly. If a matter cannot be resolved directly, options for independent dispute resolution may be available depending on your jurisdiction and the nature of the complaint.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site or by email. Continued use of Wish King after notice of a change constitutes acceptance of the updated terms. For questions about these terms contact [email protected].